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Designed & handcrafted in Fuxin, China
Natural agate jewelry made by hand. Worldwide shipping available.
Work Hours
Monday to Friday: 7AM - 7PM
Weekend: 10AM - 5PM
SHIPPING
At Yun Agate, every order is carefully prepared by hand before beginning its journey to you. We offer free worldwide shipping on all orders and work with reliable international carriers to deliver your jewelry and collectibles safely and efficiently.
Order Processing
Many Yun Agate pieces are prepared according to the customer’s selected or submitted measurements.
Once your order is placed and all required information, including your wrist size and shipping address, has been provided, we begin preparing your order.
Orders are normally shipped within 2 calendar days after purchase.
Please make sure your wrist measurement and delivery address are correct before submitting your order. Incorrect or incomplete information may delay processing or delivery.
Free Worldwide Shipping
We provide free shipping worldwide on all orders, with no minimum purchase requirement.
We primarily ship international orders through UPS and other trusted delivery partners, depending on the destination and local shipping availability.
After your order has been shipped, you will receive tracking information so you can follow the progress of your delivery.
Estimated Delivery Times
Estimated delivery times after dispatch are:
United States: approximately 2–3 days
Europe: approximately within 5 days
Other international destinations: generally within 7 days
These delivery times are estimates rather than guaranteed delivery dates. Customs processing, weather conditions, holidays, carrier disruptions, remote destinations, or other circumstances outside our control may occasionally cause delays.
Shipping Restrictions
At this time, we are unable to ship to:
P.O. Boxes, APO, FPO, or DPO addresses.
Please provide a valid residential or commercial street address when placing your order.
Customs Duties, Taxes & Fees
Yun Agate covers applicable customs duties and import tariffs associated with the shipment.
However, certain countries or regions may impose local taxes such as VAT, sales tax, consumption tax, or similar domestic taxes. Where these taxes are required by local law and are not covered by Yun Agate, they remain the responsibility of the customer.
Local tax regulations vary by destination, so additional taxes may depend on the laws of the country or region receiving the order.
Tracking Your Order
Once your package has been shipped, tracking information will be provided whenever available.
Please allow some time for tracking information to become active after the carrier receives the shipment.
If your tracking information has not updated for an extended period, please contact us and we will help check the status of your shipment.
If Your Package Is Lost
If a shipment is officially confirmed as lost by the carrier, Yun Agate will provide a full refund for the order.
We will assist with the carrier investigation whenever necessary.
Tracking Shows Delivered but You Haven’t Received the Package
If the carrier tracking shows that your package has been delivered, but you cannot locate it, please first check:
- Around the delivery location
- With household members, reception staff, or neighbors
- Any alternative delivery location noted by the carrier
If the package still cannot be found, please contact Yun Agate within 7 days of the delivery date shown in the tracking information.
We will help initiate an investigation with the shipping carrier.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a correct and complete shipping address when placing an order.
If a package cannot be delivered, is returned, or must be reshipped because the customer entered an incorrect or incomplete address, any additional shipping costs will be the customer’s responsibility.
Please review your shipping information carefully before completing checkout.