privacy policy

Last updated: September 2, 2026

At Yun Agate, we respect your privacy and are committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, store, and share information when you visit yunagate.com, create an account, place an order, contact us, or otherwise interact with our website and services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use our website, we may collect the following types of information.

Information You Provide to Us

When you place an order, create an account, contact us, request customer service, submit a return or repair request, or otherwise communicate with us, we may collect information such as:

Your name

Email address

Billing address

Shipping address

Telephone number

Order and purchase information

Wrist measurements or sizing information provided for made-to-size bracelets

Account information

Messages and customer service correspondence

Return, repair, refund, and exchange information

Because many Yun Agate bracelets are made according to the wrist measurement provided by the customer, sizing information may also be associated with your order.

Payment Information

Payments may be processed through third-party payment providers and payment methods including:

PayPal

Stripe

WooPayments

Visa

Mastercard

Apple Pay

Google Pay

Payment providers may collect and process payment card details and other financial information directly.

Yun Agate does not normally receive or store your complete payment card number.

Each payment provider processes information according to its own privacy and security policies.

2. Information Collected Automatically

When you visit yunagate.com, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages viewed
  • Referring pages
  • Approximate geographic location
  • Date and time of visits
  • Website interactions
  • Shopping and checkout activity

This information helps us operate the website, understand how customers use it, identify technical problems, improve website performance, and measure the effectiveness of our content.

3. Cookies and Similar Technologies

Yun Agate uses cookies and similar technologies to operate and improve the website.

Cookies may be used for purposes including:

  • Keeping items in your shopping cart
  • Remembering website preferences
  • Supporting account login
  • Processing checkout
  • Preventing fraud and abuse
  • Understanding website traffic
  • Measuring website performance
  • Improving user experience

Some cookies are essential for the operation of our WooCommerce store, while others may be used for analytics or third-party services.

You may control or delete cookies through your browser settings. Disabling certain cookies may affect some website functions, including shopping cart, login, and checkout features.

4. Analytics and Third-Party Services

We use third-party tools and platforms to understand website performance and improve our services.

These may include:

Google Analytics 4 (GA4)

We use Google Analytics to understand how visitors interact with our website, including pages visited, traffic sources, devices used, and general website activity.

Google may process information collected through cookies and similar technologies according to its own privacy policies.

Google Search Console

We use Google Search Console to understand how our website appears and performs in Google Search.

Search Console primarily provides aggregated search performance and technical information.

Social Media Platforms

Yun Agate may maintain or integrate with social media services including:

  • Instagram
  • TikTok

When you interact with Yun Agate through these services, those platforms may process information according to their own privacy policies.

Third-party technologies available through these services may also collect information when integrated with our website.

5. How We Use Your Information

We may use personal information to:

  • Process and fulfill orders
  • Create made-to-size bracelets
  • Arrange shipping and delivery
  • Process payments
  • Provide order confirmations and tracking information
  • Respond to questions and customer service requests
  • Handle returns, refunds, exchanges, and repairs
  • Maintain customer accounts
  • Detect fraud or misuse
  • Maintain website security
  • Diagnose technical problems
  • Improve our products and website
  • Analyze website performance
  • Comply with accounting, tax, legal, and regulatory requirements
  • Protect our customers, business, and legal rights

We use personal information only for legitimate business purposes or where otherwise permitted or required by applicable law.

6. Accounts and Guest Checkout

You are not required to create an account to purchase from Yun Agate.

Customers may generally complete an order using guest checkout.

If you choose to create an account, certain information may be stored so you can access account features and order information more conveniently.

7. How We Share Information

Yun Agate does not disclose customer information publicly.

However, we may provide necessary information to service providers that help us operate our business.

These may include:

  • Payment processors
  • Shipping and logistics providers
  • Website hosting providers
  • WooCommerce and related website services
  • Analytics providers
  • Fraud prevention and security providers
  • Customer service providers
  • Professional advisers where necessary

For example, your name, shipping address, phone number, and other necessary delivery information may be provided to our shipping carrier so that your order can be delivered.

We only provide information that is reasonably necessary for the relevant service.

We may also disclose information where required by law, court order, regulatory request, or where necessary to protect our legal rights or prevent fraud.

8. International Data Processing

Yun Agate operates from Fuxin, Liaoning, China and serves customers internationally.

Because we sell and ship internationally, your information may be processed or transferred between countries, including China, the United States, European countries, and locations where our payment, hosting, analytics, or shipping providers operate.

Privacy and data protection laws may differ between countries.

Where required, we take reasonable steps to ensure that personal information is handled appropriately when transferred or processed internationally.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including customer service, accounting, tax, fraud prevention, warranty, dispute resolution, and legal requirements.

Our current WooCommerce retention settings generally provide for:

Inactive customer accounts: up to 24 months

Pending orders: up to 30 days

Failed orders: up to 30 days

Cancelled orders: up to 30 days

Refunded orders: up to 72 months

Completed orders: up to 72 months

Certain information may be retained for a longer period where required for legal, accounting, tax, fraud prevention, dispute resolution, warranty, or other legitimate business purposes.

Information may also be deleted or anonymized when it is no longer reasonably required.

10. Order, Warranty and Customer Service Records

Because Yun Agate provides customer service including returns, exchanges and repairs, we may retain relevant order and correspondence records for purposes such as:

  • Verifying purchases
  • Processing refunds
  • Handling exchanges
  • Providing repair services
  • Supporting warranty claims
  • Resolving disputes
  • Preventing fraudulent claims

These records may remain associated with the original transaction for the applicable retention period.

11. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

Our website and third-party payment services use security technologies intended to protect information during transmission.

However, no method of internet transmission, electronic storage, or online payment processing can be guaranteed to be completely secure.

12. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Request information about how your information is used
  • Object to or restrict certain processing
  • Withdraw consent where processing relies on consent
  • Request a copy of certain personal information

Some requests may be subject to exceptions where we are required to retain information for legal, tax, accounting, fraud prevention, contractual, or dispute-resolution purposes.

To submit a privacy request, contact us at:

yunagate01@gmail.com

We may need to verify your identity before completing certain requests.

13. California and U.S. Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Where applicable, these rights may include requesting:

  • Access to personal information
  • Correction
  • Deletion
  • Information about categories of information collected
  • Information about categories of recipients
  • A portable copy of certain information

Yun Agate will respond to valid requests in accordance with applicable law.

We will not discriminate against you for exercising applicable privacy rights.

14. European Economic Area and United Kingdom

If you are located in the European Economic Area or United Kingdom, applicable privacy laws may provide additional rights concerning the processing of your personal information.

Depending on the circumstances, processing may be based on:

  • Performance of a contract, such as fulfilling your order
  • Compliance with legal obligations
  • Our legitimate business interests
  • Your consent, where required

You may also have the right to lodge a complaint with the relevant data protection authority in your country.

15. Children’s Privacy

Yun Agate products and services are not specifically directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and, where appropriate, delete the information.

16. Third-Party Websites

Our website may contain links to third-party websites or services, including payment providers, social media platforms, shipping providers, or other external services.

Yun Agate does not control the privacy practices of these third parties.

We encourage you to review the privacy policies of any external service you use.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our website
  • New services or technologies
  • Changes to our business practices
  • Changes to legal or regulatory requirements

When this Privacy Policy is updated, the “Last updated” date at the top of this page will be revised.

We encourage customers to review this page periodically.

18. Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact:

Yun Agate
Fuxin, Liaoning, China
Email: yunagate01@gmail.com
Website: yunagate.com