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Designed & handcrafted in Fuxin, China
Natural agate jewelry made by hand. Worldwide shipping available.
Work Hours
Monday to Friday: 7AM - 7PM
Weekend: 10AM - 5PM
Returns, Resizes & ExchangeS
30-Day Returns · Free Return Shipping · One-Year Repair Service
We want every Yun Agate piece to feel right from the moment you receive it. If your jewelry does not meet your expectations, does not fit properly, or needs repair, our team is here to help with returns, exchanges, resizing, and after-sales support.Yun Agate accepts returns and exchanges within 30 days of receiving your order.
Returned jewelry must be in its original condition, with the original packaging included. Items may be briefly tried on, but they must not show damage, significant wear, alteration, or signs of extended use.
Returns
We accept returns within 30 calendar days of delivery.
If you are not completely satisfied with your Yun Agate jewelry, or if the fit is not right, you may request a return within the 30-day return period.
To be eligible for a return, the item must be returned in its original condition, show no significant signs of wear, damage, alteration, or prolonged use, and include the original packaging and accessories supplied with the order.
Each returned item will be inspected after it arrives at Yun Agate. Once the return has been approved, we will issue a full refund for the eligible returned item.
Free Return Shipping
For eligible returns, Yun Agate covers the return shipping cost. Please contact us before sending an item back so we can provide return instructions and arrange the appropriate return shipping method.
Please do not return an item without contacting us first.
Exchanges
We are happy to offer exchanges for eligible Yun Agate jewelry.
Exchanges are available within the same 30-day period.Once we receive your returned item, our team will inspect the jewelry and its original packaging. The item must be unworn or only lightly tried on, undamaged, and returned in suitable condition.
After the return has been approved, we will arrange the replacement item with you.
Because many Yun Agate bracelets are made according to the customer’s wrist measurement, we strongly recommend carefully measuring your wrist before placing an order.
Resizing
Most Yun Agate bracelets are handcrafted according to the wrist measurement provided when the order is placed.
If your bracelet does not fit as expected, please contact us and provide your order information and current wrist measurement. Our team will review the bracelet and determine the most appropriate resizing solution.
Because natural stone beads vary in size, shape, color, and pattern, slight differences may occur when a bracelet is resized.
To avoid unnecessary resizing, please carefully measure your wrist before ordering and enter your wrist measurement accurately during checkout.
One-Year Repair Service
Yun Agate provides a one-year complimentary repair service for our jewelry.
If your jewelry requires repair within one year of purchase, please contact us with your order number, a brief description of the issue, and clear photographs of the jewelry.
Our team will review the condition of the piece and provide repair instructions.
Because every piece is handcrafted and many natural gemstones have unique patterns, shapes, and colors, replacement components may not always be visually identical to the original material. We will make every reasonable effort to preserve the original appearance and character of your jewelry.
Repair times may vary depending on the condition of the piece and the work required.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or different from the item you ordered, please contact us as soon as possible.
Please include your order number and clear photographs showing the issue.
If we confirm that the problem resulted from the product, craftsmanship, or fulfillment process, Yun Agate will cover the associated return or replacement shipping costs and provide an appropriate solution.
Depending on the situation, this may include repair, replacement, exchange, or refund.
Refunds
Once your returned item is received and inspected, we will notify you of the result. Approved refunds will be processed within 5 business days to the original payment method.
Depending on your bank, card issuer, PayPal, or payment provider, additional time may be required for the refund to appear in your account.
Exchanges
Return Duties and Customs
Yun Agate covers eligible return shipping costs and return-related customs duties. Customers should contact us before returning an order so we can provide the correct instructions.
For any return or exchange request, please contact Yun Agate before shipping the item back.
Natural Stone Variations
Yun Agate jewelry is made primarily from natural agate and other natural materials.
Variations in color, banding, inclusions, translucency, texture, shape, and pattern are natural characteristics of gemstones and are part of what makes each piece unique.
These natural variations are not considered defects.
Although we make every effort to present product colors and details accurately, the appearance of natural stones may vary slightly depending on lighting, photography, and display settings.
Made-to-Measure Bracelets
Many Yun Agate bracelets are made to fit the wrist measurement submitted with the order.
Custom sizing refers to the bracelet size only and does not mean that the overall jewelry design has been individually customized unless explicitly stated otherwise.
Please carefully measure your wrist before placing your order.
If you are unsure how to measure your wrist correctly, please refer to our Size Guide before checkout.
How to Request a Return, Exchange or Repair
To request assistance, please follow these steps:
Contact Yun Agate
Send us your order number and briefly explain whether you are requesting a return, exchange, resizing, or repair.
Provide photographs if necessary
For damaged items, repairs, or product-related issues, please include clear photographs.
Wait for return instructions
Please do not send the jewelry back before receiving return instructions from us.
Return the item
Pack the jewelry securely together with its original packaging where required.
Inspection
After receiving the item, our team will inspect its condition.
Resolution
We will then arrange the approved refund, exchange, resizing, repair, or replacement.
Need Help?
If you have any questions about a return, exchange, resizing request, or repair, please contact Yun Agate before sending your jewelry back.
Email: yunagate01@gmail.com
We will do our best to help you find the most appropriate solution.