Eternal Pine Mountain

Return & Refund Policy

Thank you for purchasing from our store.
Please note that all our bracelets and jewelry are high-value items, many of which are handcrafted and made with natural materials. By placing an order, you agree to the terms below.

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1. Final Sale Policy (Important)

All orders over USD $400 are considered FINAL SALE by default.
We do not accept returns or refunds for reasons including but not limited to:

• Change of mind

• Personal preference or taste

• Perceived size, weight, or color differences

• Items not meeting personal expectations

This policy is in place to protect the integrity and authenticity of our products.

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2. Non-Returnable & Non-Refundable Items

For hygiene, value protection, and authenticity reasons, the following are strictly non-returnable and non-refundable:

1. Items that have been worn, tried on, or used

2. Products made with natural stones, crystals, wood, or other organic materials, which may naturally vary in:

   • Color

   • Texture

   • Veins, inclusions, or internal patterns
     These are not defects

3. Custom-made, made-to-order, or size-adjusted items

4. Sale, discounted, promotional, or limited-edition items

5. Orders placed using incorrect size selection by the customer

6. Requests submitted outside the after-sales window

7. Items not purchased directly from our official website

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3. Eligible Exceptions (Very Limited)

We may consider a replacement or refund only if:

• The item arrives with major, verifiable damage

• You received an incorrect item due to our error

📌 All claims must be submitted within 48 hours of delivery, including:

• Clear photos

• Unedited video proof showing the issue

Failure to provide sufficient evidence will result in claim denial.

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4. Inspection & Approval Process

All approved returns are subject to strict inspection upon receipt.

We reserve the right to reject any return if:

• The item shows signs of wear, use, or alteration

• Packaging, certificates, or included items are missing

• The item has been tampered with or damaged after delivery

Our inspection decision is final and binding.

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5. Return Shipping & Fees

• Customers are responsible for all return shipping costs

• Original shipping fees, customs duties, taxes, and payment processing fees are non-refundable

• If a refund is approved, a restocking and inspection fee may be deducted

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6. Chargebacks & Payment Disputes

Before initiating a chargeback, customers must contact our support team.

We vigorously contest all chargebacks, submitting:

• Order confirmation

• Product descriptions

• Policy acceptance records

• Photo and video evidence

Unauthorized disputes may result in permanent account restriction.

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7. Refused or Undeliverable Packages

Orders returned due to:

• Refusal of delivery

• Incorrect address

• Failure to collect

Are not eligible for a refund.
If a refund is granted at our discretion, all incurred costs will be deducted.

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8. Policy Updates & Final Authority

We reserve the right to update or modify this policy at any time.
Our interpretation of this policy shall be final.

📧 Contact: support@yourstore.com