Crimson Herbfruit Jade Bracelet – Shennong Edition（10mm）

Return & Refund Policy

Thank you for purchasing from our store.
Please note that all our bracelets and jewelry are high-value items, many of which are handcrafted and made with natural materials. By placing an order, you agree to the terms below.

1. Final Sale Policy (Important)

All orders over USD $400 are considered FINAL SALE by default.
We do not accept returns or refunds for reasons including but not limited to:

• Change of mind

• Personal preference or taste

• Perceived size, weight, or color differences

• Items not meeting personal expectations

This policy is in place to protect the integrity and authenticity of our products.

2. Non-Returnable & Non-Refundable Items

For hygiene, value protection, and authenticity reasons, the following are strictly non-returnable and non-refundable:

1. Items that have been worn, tried on, or used

2. Products made with natural stones, crystals, wood, or other organic materials, which may naturally vary in:

   • Color

   • Texture

   • Veins, inclusions, or internal patterns
     These are not defects

3. Custom-made, made-to-order, or size-adjusted items

4. Sale, discounted, promotional, or limited-edition items

5. Orders placed using incorrect size selection by the customer

6. Requests submitted outside the after-sales window

7. Items not purchased directly from our official website

3. Eligible Exceptions (Very Limited)

We may consider a replacement or refund only if:

• The item arrives with major, verifiable damage

• You received an incorrect item due to our error

📌 All claims must be submitted within 48 hours of delivery, including:

• Clear photos

• Unedited video proof showing the issue

Failure to provide sufficient evidence will result in claim denial.

4. Inspection & Approval Process

All approved returns are subject to strict inspection upon receipt.

We reserve the right to reject any return if:

• The item shows signs of wear, use, or alteration

• Packaging, certificates, or included items are missing

• The item has been tampered with or damaged after delivery

Our inspection decision is final and binding.

5. Return Shipping & Fees

• Customers are responsible for all return shipping costs

• Original shipping fees, customs duties, taxes, and payment processing fees are non-refundable

• If a refund is approved, a restocking and inspection fee may be deducted

6. Chargebacks & Payment Disputes

Before initiating a chargeback, customers must contact our support team.

We vigorously contest all chargebacks, submitting:

• Order confirmation

• Product descriptions

• Policy acceptance records

• Photo and video evidence

Unauthorized disputes may result in permanent account restriction.

7. Refused or Undeliverable Packages

Orders returned due to:

• Refusal of delivery

• Incorrect address

• Failure to collect

Are not eligible for a refund.
If a refund is granted at our discretion, all incurred costs will be deducted.

8. Policy Updates & Final Authority

We reserve the right to update or modify this policy at any time.
Our interpretation of this policy shall be final.

📧 Contact: support@yourstore.com